Tech Support Concierge: Your Personal Technology Partner

Service Overview

Tech Support Concierge is a premium, unlimited technology assistance service designed specifically for seniors and anyone who wants patient, reliable help navigating today’s digital world. For one simple monthly or annual fee, members receive comprehensive support for all their technology needs—from smartphones and tablets to computers, smart TVs, and home devices.

What We Offer

Unlimited Support, No Restrictions

Your membership includes unlimited assistance with any technology question or problem. Whether you need help sending your first text message or troubleshooting a printer issue, our patient technology experts are ready to help as many times as you need, whenever you need it.

Coverage for All Your Devices

We support everything in your digital life: computers (Windows and Mac), smartphones (iPhone and Android), tablets, printers, smart TVs, streaming devices, email accounts, social media, video calling platforms, smart home devices, digital cameras, e-readers, and more. If it plugs in or connects to the internet, we can help you with it.

Multiple Ways to Get Help

Connect with our support team through whatever method feels most comfortable. Call our dedicated phone line and speak directly with a friendly expert. Schedule a video session where we can see your screen and walk through solutions together. Use our screen-sharing technology that lets our technicians see exactly what you’re seeing and guide you step-by-step. For simpler questions, send us an email and receive detailed, easy-to-follow instructions.

Our Approach

Patient, Jargon-Free Assistance

Our technology experts specialize in explaining things clearly without using confusing technical terms. We never rush you, never make you feel embarrassed about asking questions, and always ensure you understand each step before moving forward. No question is too basic—we’re here to build your confidence with technology.

Proactive Learning and Prevention

Beyond solving immediate problems, we help you learn at your own pace. We’ll teach you how to avoid common issues, protect yourself from scams, and get the most enjoyment from your devices. Our goal is to make technology less intimidating and more useful in your daily life.

Security and Privacy Protection

We take your digital safety seriously. Our team helps you identify and avoid online scams, set up strong passwords, configure privacy settings on social media, shop online safely, recognize suspicious emails, and protect your personal information. We’ll also help you back up precious photos and important documents so they’re never lost.

Common Ways We Help

Members frequently ask us to set up new devices right out of the box, transfer photos from phones to computers, configure email on multiple devices, set up video calling to connect with family, troubleshoot WiFi and internet issues, install and update software safely, organize digital photos and files, set up online banking and bill pay, learn to use streaming services like Netflix, fix printer problems, recover forgotten passwords, and simplify confusing device settings.

Membership Benefits

Predictable, Affordable Pricing

Choose between our monthly plan at $79 per month with no long-term commitment, or save with our annual plan at $790 per year (equivalent to getting two months free). Both options include exactly the same unlimited support—no hidden fees, no per-incident charges, no surprise bills.

Priority Response Times

As a member, you skip the queue. Most support requests receive responses within one hour during business hours. For urgent issues, we offer same-day assistance. Schedule appointments at your convenience, including evening and weekend slots for those who need them.

Family Account Features

Your membership can benefit your whole household. Add authorized family members who can request support on your behalf, get help setting up parental controls and family safety features, and receive assistance managing shared family technology like home WiFi or streaming accounts.

Exclusive Member Resources

Access our members-only portal with easy-to-follow video tutorials, downloadable quick reference guides, monthly technology tips newsletter, and recordings of our popular “Technology Made Simple” webinars. These resources complement our live support, giving you multiple ways to learn and grow more comfortable with technology.

Why Choose Tech Support Concierge?

Designed for Your Needs

Unlike generic tech support services that assume technical knowledge, we’ve built our entire service around the needs of seniors and others who want patient, understanding assistance. Our team is trained not just in technology, but in communication and teaching methods that work best for mature adults.

Trusted, Vetted Professionals

All our technology experts undergo thorough background checks and extensive training in both technical skills and customer service. They’re based in the United States, speak clear English, and are committed to treating every member with respect and patience.

No Pressure, No Upselling

We never try to sell you products or services you don’t need. Our only goal is helping you succeed with the technology you already have or guiding you toward smart purchasing decisions when you’re ready for something new.

Getting Started

Joining is simple. Sign up online, over the phone, or have a family member help you enroll. There’s no setup fee, no equipment to install, and no complicated contracts. Once you’re a member, you can request your first support session immediately. We’ll start with a complimentary welcome call to understand your technology setup and goals, ensuring we can provide the most relevant help from day one.

Our Promise

Technology should enhance your life, not complicate it. With Tech Support Concierge, you’ll never feel alone or frustrated with your devices again. We’re your dedicated technology partner, committed to making your digital life easier, safer, and more enjoyable—one patient explanation at a time.

Join thousands of satisfied members who’ve discovered that with the right support, technology isn’t scary—it’s empowering. Whether you want to video chat with grandchildren, manage your finances online, pursue digital hobbies, or simply use your devices with confidence, Tech Support Concierge is here to help you succeed.